Refund policy

Return & Exchange Policy

Return Period:
You can request a return within 15 days of receiving your item.

Return Conditions:

  • Items must be in the same condition you received them, unused and unworn, with original tags and packaging.

  • Receipt or proof of purchase is required.

How to Return:

  • To start a return, contact us via email.

  • Once your return is approved, we’ll provide a shipping label and clear instructions.

  • Items sent without prior approval will not be accepted.

Damages & Issues:
Please inspect your item upon receipt and contact us immediately if it is defective, damaged, or incorrect, so we can resolve the issue promptly.

Non-Returnable Items:
Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items

  • Hazardous or flammable materials

  • Sale items and gift cards

Exchanges:
To get a different item, the fastest way is to return your current item first and place a new order for the replacement.

EU 14-Day Cooling-Off Period:
For orders shipped to the European Union, you may cancel or return your order within 14 days for any reason. Items must be in original condition with proof of purchase.

Refunds:

  • After we receive and inspect your return, we will notify you if your refund is approved.

  • If approved, the refund will be automatically issued to your original payment method within 10 business days.

  • If more than 15 business days have passed since approval, please contact us.